Syrian refugees at the Zaatari refugee camp in Jordan | Photo: EPA/Andre Pain
Syrian refugees at the Zaatari refugee camp in Jordan | Photo: EPA/Andre Pain

The organisation Action Against Hunger has launched a free telephone hotline in response to the coronavirus emergency in Jordan. It offers updated information on the risks tied to the pandemic for vulnerable groups, in particular Syrian refugees.

The aid organisation Action Against Hunger is active in Jordan through programmes meant to help vulnerable people - in particulat refugees - with regards to food security, water and sanitation, and mental health.

To still help these people amid the coronavirus lockdown, the organisation has launched telephone hotlines. Callers can receive support from the Action Against Hunger teams as well as updates on risks tied to the pandemic.

Most people who call and speak to one of the 38 operators managing the service express the need for psychological support, as they are day workers who find themselves without any source of income during the lockdown, Action said in a statement.

Over one million Syrian refugees in Jordan

"This is especially the case for Syrian refugees, who normally benefit from our cash assistance programs, which help the crisis-affected population cover their basic needs, whether it's food or non-food items," said Zina Al-Gharaibeh, Water and Sanitation Technical Supervisor. "The vast majority of people express a desire to receive regular information on preventive measures to protect themselves and their families from any risk of contamination."

Currently, Jordan hosts an estimated 1.3 million Syrian refugees, the majority of which are dependent on humanitarian aid. According to the United Nations, 78% of them live outside the camps and are below the poverty line.


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