Ukrainian refugees are welcomed by the civil protection at Milan's central station, on March 16, 2022 | Photo: ANSA/Paolo Salmoirago
Ukrainian refugees are welcomed by the civil protection at Milan's central station, on March 16, 2022 | Photo: ANSA/Paolo Salmoirago

The toll free number 020205 has been activated in Milan to support refugees who have fled the war. Ukrainian-speaking operators will help refugees gain access to services provided by the city of Milan and local networks.

A toll free number has been launched in Milan to support refugees from Ukraine. The infoline was funded as part of the project 'Insieme per l'Ucraina' (Together for Ukraine) promoted by several organizations in cooperation with the municipality of Milan. It was financed by the Ukraine football coach and former striker Andriy Shevchenko through a donation to the fund #MilanoAiutaUcraina (Milan helps Ukraine).

The toll free number 020205 is operated by native Ukrainian speakers from 9am to 6pm, from Monday to Friday.

Operators will field questions and provide information on the services offered by the municipality of Milan and local networks.

Wide range of services for refugees

Operators will work with the objective of registering the requests of refugees, which will allow institutions and organizations taking part in the project to respond better to their needs, municipal sources said.

The municipality of Milan said the hotline was created to improve the integration of those who have just arrived to benefit the Ukrainian and local communities. For this reason, operators will help refugees to enrol their children in school as well as to apply for a stay permit or to regularize their position in Italy, organizers said. Moreover, if necessary, callers will be able to book in-person appointments.

Municipal authorities also hope the infoline will help them track down families and unaccompanied minors who have arrived in the city informally and who have not been registered by authorities, in order to help them access to the services and opportunities offered by Milan.

The information hotline has been funded by Shevchenko with €60,000 euros, with the amount set to increase.

 

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